Support
How to get help with Glaido, what to check first, and how to reach our support team.
Contact us
Stuck, found a bug, or have feedback? We'd love to hear from you.
Email us at [email protected] and include:
- Your operating system (macOS or Windows) and Glaido version (Settings > Account)
- What you were trying to do and what happened instead
- A screenshot or screen recording, if the issue is visual
We read every message and typically respond within one business day.
Solve it yourself faster
Many questions are answered by the documentation itself. The steps below cover the most common problems, and chances are you'll be back up and running in a minute or two.
1. Check the troubleshooting guide
The Troubleshooting page covers the most common issues, including:
- Hotkeys that don't respond
- Text not being pasted after dictating
- Microphone not being detected
- Poor or inaccurate transcription quality
- Recovering a failed dictation
2. Verify your setup
If something stopped working after an update or a new install, re-run the setup wizard from Settings > Account > Setup wizard. It verifies your permissions and configuration and fixes the majority of "it suddenly stopped working" problems.
Setup & Permissions
Grant the required permissions and configure your first hotkey.
Microphone Settings
Select your microphone and configure audio settings.
3. Improve transcription results
If Glaido works but the output isn't what you expect, personalization usually solves it: