Support
Fix the most common problems yourself, or email the support team.
Contact us
Stuck, found a bug, or have feedback? Email [email protected] and include:
- Your operating system (macOS or Windows) and your Glaido version. The version sits at the bottom of the sidebar in Settings, so any tab will show it.
- What you were trying to do and what happened instead
- A screenshot or screen recording, if the issue is visual
We read every message and typically respond within one business day.
Fix it yourself
Most problems are fixed by one of these three checks.
1. Check the troubleshooting guide
The Troubleshooting page covers the most common issues, including:
- Hotkeys that don't respond
- Text not being pasted after dictating
- Microphone not being detected
- Poor or inaccurate transcription quality
- Recovering a failed dictation
2. Verify your setup
If something stopped working after an update or a new install, re-run the setup wizard. Open Settings > Account, find the Setup wizard row, and click Restart wizard. The wizard re-checks your permissions and settings, which fixes most problems that start after an update.
Setup & Permissions
Grant the required permissions and configure your first hotkey.
Microphone
Pick a microphone, or let Glaido choose one for you.
3. Improve transcription results
If Glaido works but the text comes out wrong, start here.